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FAQ

Site/General

What is Blue Giraffe Boutique?

Blue Giraffe Boutique is a marketplace to discover fantastic unique personalized products. Most of our items are handcrafted by US artisans.

What is the Blue Giraffe guarantee?

Our goal is to make trying new products fun and enjoyable. 

Shipping - Your products always ship directly from the passionate sellers who make them, from their hands to yours.
For orders above $75, shipping is free. (Yes, FREE!) 
For orders below $75, shipping is only $3.99, no matter how many sellers you order from. All items other than personalized or monogramed items are returnable within 30 days of purchase as long as they have not been used. Personalized or monogram items can be returned if there is a defect in product.

What is the difference between buying as a guest and as a registered user?

We understand that some people don't want to take the time to register (even though there is a world of perks for those who do) so we provide an option to check out as a guest. They both take the same time for your first checkout but, as a registered user, we can make your next checkout faster and easier by storing your billing information and shipping information. 

I'm a registered user and can't remember my username or password. What should I do?

Not a problem. Please go to the login page and click on "Forgot Your Password?" and we will email you a replacement password to the email you registered with on the site.

I'm a registered user. How do I change my personal information, such as shipping and/or billing information?

Not a problem. Please login to your account (via Log In on the top navigation bar) and you will see the option to edit personal information.

How Bijoulee Interchangeable Jewelry Works?

Bijoulee is the most exclusive, patent pending, interchangeable jewelry collection that is proudly made in the USA. Bijoulee offers three base jewelry designs - the Bijoulee MOD Ring, the Bijoulee CURVE Ring and the Bijoulee Slider. Both the rings and the slider accept unique interchangeable designs called Design Bars.

The Bijoulee rings has two slots that fit the design bars horizontally, so the design bar is held in place when worn.

The MOD Ring has a unique squarish shape, allowing for bigger designs to be placed in it, as well as keeping the ring from turning on your finger. This unique shape was especially developed for maximum comfort and functionality.

The CURVE Ring is the newest addition to Bijoulee - it has a curvy, rounded shape with a slim profile that showcases any design bar beautifully.

The Bijoulee Slider has a slot that fits the design bars vertically, with a narrow opening to keep the design bar in place.

The Bijoulee Design Bars showcase unique designs created by different artists, featuring precious metals, glass, clay, natural gemstones, and more. Every Design Bar creates an amazing new look - the possibilities are simply endless!

Bijoulee also offers a customizable bead bar that fits the Bijoulee Ring. The Bijoulee Bead Bar allows you to create your own design for your Bijoulee Ring using Pandora-Style beads.

New Design Bar collections are introduced twice a year, and seasonal limited edition Design Bars are introduced year round. So be sure to check out Biue Giraffe Boutique.com often for the latest designs that make your personal style shine!

"How To" for Got All Your Marbles Jewelry - Marble Size

5 Available Sizes

Gemstone Marbles
We also have available semi-precious gemstone "gem marbles" in all of the sizes. These are not beads; there is no hole drilled into them. We have a great variety, from natural semi-precious stones to dyed stones with great color and texture.

About Marble Sizes...
We make the jewelry using 5 different marble sizes. Each piece of jewelry is made to fit one of the sizes below.
"Itty Bitty"
The smallest marble is the Itty Bitty at approx 0.45" or 10mm. It is a very sweet size. The Itty Bitty marbles come in the following 8 clear colors: red; yellow; green; royal blue; turquoise blue; iridescent turquoise blue; iridescent clear; and an opaque shiny silver that looks just like hematite.
"Pee Wee"
The Pee Wee is approx 0.5" or 12mm and is just a wee bigger than the Itty Bitty. The Pee Wee marbles look like the traditional playing marbles, but smaller, with plenty of swirls and cat's eyes.
16 glass marbles: Irridescent opaque white; irridescent opaque periwinkle; irridescent opaque black; irridescent clear; irridescent clear pink; irridescent clear teal. Clear teal; clear green; clear royal blue; clear red. Swirled opaque turquoise, blue and black (this one is called "butterfly"); swirled opaque white, yellow and orange (looks like sherbet!); swirled opaque white, dark blue and teal; swirled transparent dark purple and orange. The cat's eye (clear with multicolors) marble varies. You may get a blue, orange and yellow cat's eye or a blue, green and yellow one. One opaque black marble.

"Fancy"
The Fancy size is approx 0.55" or 14mm, and includes 30 translucent and opaque colors! This is our best selling size, partially because the marbles are all so beautiful, and also because it is the most for your money! This size has all the elegance of the smaller sizes, lots of jewel toned color choices and is big enough to make a large splash of color.
30 glass marbles: Iridescent opaque gray; iridescent opaque green; iridescent clear green; iridescent pale light green; iridescent opaque yellow; iridescent opaque periwinkle; iridescent opaque black; iridescent clear (Lisa tells everyone this is her diamond!); iridescent clear pink; iridescent clear teal; iridescent clear red; iridescent milky white (like a moonstone); iridescent black/grey (this one looks like a hematite); clear teal; clear green; clear royal blue; clear red; clear purple; swirled opaque turquoise, blue and black (this one is called "butterfly"); swirled opaque white, yellow and orange (looks like sherbet!); swirled transparent dark purple and orange; opaque milky blue; opaque milky lavander; opaque white. There are also a few single color cat's eye marbles (clear with a ribbon of color in the center): pale orange; white; yellow; green; red orange. There is one multicolor cat's eye marble in each kit, which varies. You may get a blue, orange and yellow cat's eye or a blue, green and yellow one. Sometimes the multicolored cat's eye is red, white and blue!

"Player"
The 0.6&quot or 16mm marble is called the Player. This is the size of those old marbles you had when you were a kid, and the size makes a nice big 'statement' bauble in our jewelry.
15 glass marbles: green and yellow (called a parrot, which describes it well); clearish aqua with a white swirl that has a matte finish; solid black; yellow with a brownish/black ribbon (called a bumble bee); iridescent opaque red; iridescent opaque yellow; iridescent clear pink; iridescent royal blue; one called an 'oily' because it looks like an oil slick; iridescent milky pale blue with a silvery ribbon; opaque white with a light and dark blue ribbon; clear blue spaghetti marble with a lighter ribbon running through it; clear with a blue, yellow and orange ribbon running through it; and a clear marble that has a colorful textured surface (they've been called 'sesame seeds'.) The colors vary. You may get a periwinkle, red, yellow or green one. Very funky!

"Whopper"
Our largest size of marble is 1" or 25mm, and we call them Whoppers! The Whopper sized jewelry will fit those old shooter marbles (or 'boulders') from your childhood. We only offer pendants in this size of interchangeable jewelry. The effect of the large sphere is astounding!
8 glass marbles: iridescent clear green; iridescent clear pink; clear blue spaghetti marble with a lighter ribbon running through it; clear iridescent with a purple and white ribbon running through it; one white cat's eye and one multicolored cat's eye. The multicolor varies. You may get a red one with a white swirl or a swirled opaque turquoise, blue and black (called "butterfly"). Gorgeous!

 

How do I give feedback on the Blue Giraffe Boutique site?

We love feedback! If you have ideas, suggestions, dreams, or even complaints or frustrations with the site, please send us your thoughts via email to support@bluegiraffeboutique.com.

How do I recommend additional products I'd like to see on Blue Giraffe Boutique?

We love new product ideas. Please email us at support@bluegiraffeboutique.com

What form of payment do you accept?

We accept VISA, American Express, Master Card, Discover and Pay Pal.

Do you only sell to US residents?

Unfortunately at this time we only ship to destination addresses in the contiguous 48 states, Canada and Mexico. We hope to expand to additional International areas shortly.

What is your privacy policy?

Please see our Privacy Page for all the information on this one.

 

Shipping

Regular Shipping & Handling

Shipping & Tax

SHIPPING REGIONS 
At the moment, we only ship to the United States, including APO and U.S. post office boxes, Canada and Mexico.

SHIPPING TIME
 Orders are shipped every weekday. Orders are usually processed and shipped within 1-3 business days of purchase. Order time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information.

SHIPPING CARRIER 
Most orders ship either UPS Ground or United States Postal Service. POs and FPOs all will be shipped United States Postal Service Priority.

SHIPPING RATES
 Standard shipping is only $3.99 for all orders under $75 and free on all orders over $75.

UPS 2-Day: $14 (Delivered in 2 - 3 Business Days)

UPS Overnight: $22 (Delivered in 1 - 2 Business Datys)

UPS Overnight orders placed after Thursday 11:59pm EST will be processed on Monday and arrive on Tuesday. We do not offer overnight delivery to Alaska, Hawaii or P.O. Boxes.

SALES TAX
 Sales tax will only be charged for orders shipped to the state of Florida.

*We regret that Express or Next-Day Service cannot deliver to PO Boxes or APO/FPO addresses. Recipient's telephone number is required on all orders. Note: Items that are weight or size prohibitive may not qualify for 2-Day or Next-Day Service.

Shipping Promotions
Any promotional discount or allowance (i.e. Free Shipping) will be applied when the order is processed through our order department. Free Shipping offers do not include premium shipping charges or International orders.

International Shipping
For Canadian orders, the U.S. Virgin Islands, and U.S. Territories, please add $20 to the domestic ship method you select.

For other International Orders, please add $40 to the domestic ship rate rate you select. This covers the transportation and insurance charges. Items over 5 pounds cannot be shipped internationally.

We ship International Orders via UPS World Ship and or Federal Express. You can expect Delivery in one week to most locations.

We reserve the right to refuse any International Order per our discretion, and will notify you promptly if your order is cancelled. Click here for more information on International Orders.

 

International Orders

Taxes, Duties & Customs

Many countries impose import taxes on your purchase. Although Blue Giraffe Boutique cannot estimate these charges in advance, you may contact your local customs office for specific information, and the taxes are usually calculated as a percentage of the purchase price.

PLEASE NOTE: The payment of all taxes (including National V.A.T, import, provincial and local taxes) and or all customs duties is the responsibility of the customer. Additionally, any charges to clear customs are paid by the customer directly to the customs agency. Your customs agency will contact you regarding clearance and duties to be paid.

Do I need to pay sales tax on purchases?

Each state has their own sales tax laws and sellers can choose to charge sales tax based on their state's requirements. Generally, you pay sales tax on products shipped to you from within your state. 

 

Returns/Exchange

Our Guarantee

100% Satisfaction Guaranteed! We're committed to providing you with great customer service and making a return as easy as possible. That's our promise to our customers!

30-Day No-Risk Return Policy & Guarantees

If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned unless it is a defect in the product.

To ensure that your return is processed according to your instructions, please call our customer service department at 407-421-0358 for a return authorization number (RA#), and/or provide exchange information. This number will insure that your return is processed correctly and in a timely manner.

Step #2: Packaging and Labels

Return item, return address information, phone number and return authorization number to us within 30 days of receipt. Items must be returned to: Blue Giraffe Boutique, PO Box 592526, Orlando, FL 32859

Step #3: Care and Shipping

Because the safe return of your package is as important to Blue Giraffe Boutique as it is to you, please insure your package for the full value listed on the invoice. Ship your package via USPS REGISTERED MAIL and request a return receipt, which will assure you that your package has arrived at Blue Giraffe Boutique.

Merchandise returned is the responsibility of the sender until it is signed for by Blue Giraffe Boutique

Please allow 3-4 weeks for returns. If you have any questions please call Customer Service at 407-421-0358 for further assistance.

Birthstone Chart

Birthstones
Jewelry gifts with gems always have a special significance especially when the gems are relating to the birth month. Giving someone personalized jewelry with birthstones is thought to represent a gift of good luck and each gem has special meaning.

Month Birthstone Meanings of the Birthstone

January

Garnet

Endurance, Patience

February

Amethyst

Sincerity, Intuition

March

Aquamarine

Courage, Health

April

Diamond

Innocence, Eternity

May

Emerald

Love, Goodness

June

Alexandrite, Pearl

Love, Joy (alexandrite); Faith, Peace (pearl)

July

Ruby

Nobility, Strength

August

Peridot

Success, Peace

September

Sapphire

Wisdom, Truth

October

Pink Tourmaline, Opal

Love, Peace (tourmaline); Hope, Purity (opal)

November

Topaz

Courage, Fidelity

December

Blue Zircon

Happiness, Prosperity